FAQ

We are registered with the Department of Trade and Industry (DTI), Bureau of Internal Revenue (BIR), and the Mandaluyong City Local Government.

We don't have a physical store but you can see all of our products in this website.

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Read our ordering guide to know how. It's actually very easy.

There is a Packaging variant menu in all our product pages. Simply choose the higher quantity option to get a lower price per piece. Check the BULK DISCOUNTS table in the product description to see the price difference between the different packaging variants. The prices shown in the product page are already discounted so you don't have to do anything else.

Sure we can! Let us know which product you need by sending us a message on our Contact Us page.

Of course! Even if you don't have a food business, you might need some foodservice supplies at home, in the office, or during parties. We accept small orders for all our products.

Sorry, we do not customize as of now.

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You can pay via bank deposit, cash on delivery (COD), credit card, debit card, or PayPal. Visa, Mastercard, American Express, and Discover cards are accepted.

Yup! We don't have a minimum purchase requirement.

We don't require accounts. You just need to fill out the form when you checkout. If you don't want to keep entering your details whenever you order or if you want to monitor your purchases, then you can create an account.

In addition to using an SSL certificate to have secure connections, our online store is also certified Level 1 PCI DSS compliant - the highest level of compliance for an online store. This ensures that all transactions in our website are secure and private.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for companies that handle credit card and debit card transactions. The Payment Card Industry Security Standards Council, founded by American Express, Discover, JCB, Mastercard, and Visa, created PCI DSS to reduce cases of fraud.

There are 4 levels of PCI compliance with the highest being Level 1. To be PCI compliant, 6 categories must be met:

1. Maintain a Secure Network

2. Protect Cardholder Data

3. Maintain a Vulnerability Management Program

4. Implement Strong Access Control Measures

5. Regularly Monitor and Test Networks

6. Maintain an Information Security Policy

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Sure you can! We ship nationwide. Just make sure that you give us your complete address.

Same day delivery is possible if we aren't processing too many orders but the longest it would take is only 5 working days. Orders outside Metro Manila may take longer depending on the shipping method.

Yes, this is possible. If you would like to pick up your order and save on shipping fees, you may do so at our pick-up location in Mandaluyong City.

Please set an appointment with us so you can get your order at the most convenient time for you.

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To return a product, please read our return policy.

Absolutely! You are welcome to apply if you want to be one of our suppliers. Fill out the form on our Be a Supplier page so you can tell us about your company and products. We'll contact you once we review your application.

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Our website was made in-house. All stock photos are from Burst, Pixabay, and Unsplash while the icons are from Flaticon.